Frequently Asked Questions

Is there a trial version? Can I use the software prior to subscribing?

Yes. All plans includes 7 day trial and your credit card will only be charged after trial period. You can make a request to cancel any time within this trial period and you will not be charged anything.

Who owns the data?

All data that you track, upload and manage belongs to you (the customer) and can be exported any time by the customer administrator.

Is my credit card and payment information safe?

Absolutely. We do not store credit card information and it is fully handled by our PCI compliant secure subscription billing platform. Our platform runs on SSL certificate based https on every page and this ensures that all of your data including the payment information is completely safe.

Do I have to sign a contract for using CMx software?

Nope. You do not have to sign a contract for using a contract software and you can cancel any time.

Is ContractFX™ available only as a cloud service?

We support both Cloud and On Premise. We have a monthly/annual subscription based cloud platform where you can signup instantly and start using the software immediately after sign up. We also have an On-Premise version which you can instantly deploy within your office firewall.

How many Contract documents I can save? Is there a limit?

You can store unlimited contract documents in all plans. There is no upper limit.

What level of support do you provide?

We provide unlimited online/email support and 9am to 5pm Central Time for all of our customers. We also provide Service Level Agreements (SLA) for enterprise customers running in cloud or on-premise who needs SLA on mutually agreed upon terms.

Can I use ContractFX™ as a Contract Tracking Software only?

Absolutely. By default, and to keep costs as low as possible for you, ContractFX™ provides you the ability to track both contract metadata and documents, but offers Contract Creation/Approval as an option. If you do not want to keep track of the documents, just use the contract metadata sections only.

Can I use ContractFX™ to keep track of Contract Spend?

Absolutely. By default, and to keep costs as low as possible for you, ContractFX™ provides you the ability to track both contract metadata and documents, AND contract spend!
We offer Contract Creation/Approval as an option.

Where are the contract documents saved? Are they safe and secure?

Absolutely. We have implemented best-of-breed security policies to guard the contract documents. All contract documents are saved in relational database in encrypted form.